Deputy General Manager

The Discovery

Live-in option available

Are you an experienced hospitality professional ready to take the next step in your career? Do you thrive in a fast-paced, people-focused environment where great service, strong leadership and community spirit come together?

The Discovery is looking for a confident, sales-driven Deputy General Manager to join our growing team.

Located in the beautiful Cyncoed/Lakeside area of Cardiff, The Discovery is a historic and much-loved community pub. We pride ourselves on being a destination venue for locals and visitors alike — showing all major live sport on our big screens, hosting live music and events, and serving some of the best Sunday lunches in the area.

If you’re passionate about hospitality, love leading teams, and want to help drive a busy community venue forward, we’d love to hear from you.

The Role

As Deputy General Manager, you’ll be a key part of the leadership team and play a vital role in the day-to-day running of the pub. You’ll support the General Manager in delivering exceptional service, driving sales, and maintaining the high standards that our guests expect.

This role includes the opportunity for live-in accommodation, making it ideal for someone relocating to Cardiff or looking for a convenient living arrangement.

Key Responsibilities

• Supporting the General Manager in the daily operation of the business

• Confidently running the venue in the GM’s absence

• Leading, motivating and developing the team across all departments

• Managing cash handling and financial procedures

• Creating the right atmosphere and “scene setting” within the venue

• Driving sales through excellent service and smart operational decisions

• Planning rotas while maintaining control of wage percentages

• Managing stock control and maintaining strong GP performance

• Training and developing new and existing team members

• Supporting menu development and offering creative input

• Maintaining strong team morale and creating a positive working environment

• Coaching supervisors and helping them grow in their roles

What We’re Looking For

• Experience across multiple hospitality roles (bar, floor, and management)

• Previous leadership or deputy management experience

• Strong organisational and people-management skills

• A passion for driving sales and delivering outstanding guest experiences

• Ability to stay calm and lead confidently under pressure

• Cocktail knowledge and training experience is highly desirable

• A proactive attitude and genuine enthusiasm for hospitality

Why Join Us?

• Be part of a busy, well-established community pub

• Live-in accommodation available

• Opportunities for career progression within the company

• A supportive and energetic working environment

• Ongoing training and development opportunities

Additional Benefits

• Staff discounts across all venues operated by Croeso Pubs

• Company events

• Company pension scheme

Essential Information

Job Type: Permanent, Full Time
Salary: From £28,000 per year
Location: Cyncoed, Cardiff

Schedule Includes:

• Evenings and night shifts

• Every weekend

• Weekend availability required

Applicants must be able to reliably commute to Cyncoed or relocate prior to starting (live-in accommodation available).

How to Apply

If you’ve got the energy, leadership and passion for hospitality that we’re looking for and want to be part of one of Cardiff’s premier community pubs, we’d love to hear from you.

Please complete the short application form to apply.